Refund policy

Return & Refund Policy

Rebuild Wear Returns Policy

At Rebuild Wear, we understand that comfort, confidence, and hygiene matter. We want you to feel fully supported with your purchase while also maintaining strict hygiene standards for all customers.

Returns Eligibility

Due to the intimate nature of our products, underwear and support garments can only be returned if:

  • The item is unused and unworn.

  • The item is unwashed

  • All original tags and packaging remain intact

  • The product is returned within 14 days of delivery

For hygiene reasons, we cannot accept returns on items that have been worn, washed, damaged, or returned without original packaging.

Faulty or Incorrect Items

If you receive:

  • A faulty item

  • A damaged product

  • The wrong item or size

Please contact us within 7 days of receiving your order at:

support@rebuildwear.com

Include:

  • Your order number

  • A description of the issue

  • Clear photos where applicable

We will review the issue promptly and arrange a replacement or refund where appropriate.

Exchanges

We understand sizing can sometimes be tricky.

If your item is unused and in original condition, we may be able to offer a size exchange subject to stock availability.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 business days depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty item.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Worn underwear or support garments

  • Washed items

  • Products with removed tags

  • Clearance or final sale items (if applicable)

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived faulty

  • The incorrect item was sent

  • The item was damaged during delivery

We recommend using a tracked shipping service, as Rebuild Wear cannot be held responsible for lost return parcels.

Contact Us

For any return or refund enquiries, please contact:

Rebuild Wear Support
📧 support@rebuildwear.com
🌐 www.rebuildwear.com

Final Note

Our goal is simple: to provide reliable, comfortable stoma support products that help people feel secure every day. If there’s an issue with your order, we’ll do our best to make it right quickly and fairly.